Our values and commitments

We offer our customers more than our services alone; we offer them added value. And we offer it every day because we work according to these principles:

• Permanent upgrading of our services to offer you the best deals.
• Constant optimisation of our processes and systems to consolidate our routing of gas to your delivery point.
• Efficient quality controls and CRM tools to improve our effectiveness and our services constantly.
• Recognised knowledge of petroleum markets and expertise in deregulated markets.

Our commercial guarantees

Our offers guarantee you the best possible deal and are:

• Automatic as soon as you change offer.
• No gas cut off.
• Paperless, Naturgy manages your contract in conjunction with the network operator.
• No commitments. You are free to chose your offer.
• With an account manager dedicated to your package.
• Customised in line with your consumption profile.